We advise using a very soft brush and tepid soapy water to clean your jewellery regularly, even at times you are not wearing it. Please wipe it with a jewellery cloth we provide with every purchase after cleaning. You are welcome to bring or post your creations to us annually to have them complimentary checked and professionally cleaned.
We suggest removing your creations before going to sleep, playing any sport, washing your hands, swimming or using corrosive materials. Avoid contact with perfume, alcohol, cosmetics, ammonia, chlorine and extreme temperature changes.
Please be sure to check that the clasps and safety latches on bracelets and necklaces close properly.
Prevent damage or loss of your creations by storing them individually in their original box or pouch with anti-tarnish stick intact after wearing them. Please be advised that contact with other jewellery pieces could cause scratches.
If your jewellery suffers any impact, the stone setting may become compromised and may need to be checked.
If you have any concerns, you should not wear your creation until you have had it checked in our atelier.
We recommend that you bring your creations to our Sloane Street Flagship boutique annually to have them checked and restored to their original splendour.
After a careful inspection, our fine jewellery specialists will recommend simple cleaning, ultrasonic cleaning or polishing and re-plating to care for your jewel.
Resizing service consists of increasing or reducing the size of the creation within limitations and without affecting it's aesthetic, comfort and quality. Resizing service may be complimentary or may be subject to an additional fee based on the job and materials required. The fee will be submitted to you for your approval prior to the job being carried out.
Please kindly note that resizing services are not available for some creations due to their unique design.
We offer a wide range of convertible creations that can be worn in several different variations.
Any creations with delicate designs, detachable pieces or gems should be worn on occasion and with due care. Avoid impact, heavy lifting or repetitive bending of metal in order to maintain the longevity of your creation and reduce the frequency of servicing.
Convertible CreationsProper care in its use and handling will preserve your creation over time. In the unfortunate event that your piece becomes damaged, we will be happy to carry out repair works in our atelier.
Once we receive your creation our atelier will assess your creation and present a quotation for the fee based on the job required, which will be submitted to you for your approval prior to the job being carried out.
Please kindly note that it is the client's responsibility to ship the creations to the atelier, inclusive of any customs duties and taxes.
CALL US: +44 (0)20 7823 2700
EMAIL US: sales@anabelachan.com
WHATSAPP US: +44 (0)78 6930 1011
35B Sloane Street
Knightsbridge SW1X 9LP,
United Kingdom
MON to SAT: 10:00 AM - 7 PM
SUN: 12:00 PM - 6:00 PM
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