Online: you can pay with the following credit and debit cards - American Express, Visa, Mastercard. You can also choose to pay by bank transfer, Klarna, Apple pay or Google pay.

In Our Flagship London Sloane Street Boutique: you can pay with the same payment methods as for online orders with exception of Klarna as well as by cash.

With our International Stockists: please contact them directly for enquiries about accepted payment methods.

If you have an account you can track your order by logging in and choosing the relevant order.

If you performed a Guest Checkout without an account, you can Contact Us to find out the status of your order.

Our Fine Jewellery Ambassadors will inform you of the progress of your order by email. You will receive a tracking number allowing you to follow the shipment of your order on the carrier's website.

All creations that feature an “Add to Cart” button on the product page are available for purchase online.

If the creation is out-of-stock, a "Pre-Order for 12-14 Weeks" button will show on product page. In this case, you can place an order and we will craft the creation especially for you in our London Atelier within 12-14 weeks. Our Fine Jewellery Ambassadors will keep you updated on the status of your order and will notify you once your order is ready to be shipped.

Delivery lead times depend on your delivery address.

If you place your order before 12pm, you will benefit from an express priority delivery of 1-5 working days depending on the destination.

You can find out more about our Shipping Policy here.

We include the cost of taxes and duties in your order for all International orders, so you will not need to pay any additional fees.

Anabela Chan Joaillerie offers secure complimentary shipping worldwide on all orders over £600:

To ASIA: Thailand, Malaysia, Japan, China, Hong Kong, South Korea.

To ASIA/PACIFIC: Singapore, Australia.

To EUROPE: Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden, United Kingdom.

To the MIDDLE EAST: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain.

To NORTH AMERICA: United States, Canada.

To SOUTH AMERICA: Aruba, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela

Returns and Exchanges can be requested here if you have made a purchase online. Please Contact Us within 14 days of delivery.

Please note that you can only exchange or return your creation in new and unused condition, with all original packaging in place and with security tags attached.

Our Fine Jewellery Ambassadors will share a return shipping label and organise a pick-up with the carrier to send the parcel back to our warehouse.

The returned item(s) will pass a mandatory Quality Control Check before we can issue the refund.

Please kindly note that return shipping fee will be deducted from the total return amount once the creation(s) passed the Quality Control Check.

For more information please read our Returns and Exchanges Policy.

It may take up to 10 working days for you to receive the refund on your bank account/credit or debit card/Klarna account.

Please note that all items returned via our Online Boutique will pass a mandatory Quality Control Check, after which you will get notified if your return is accepted.

Please kindly note that return shipping fee will be deducted from the total return amount once the creation(s) passed the Quality Control Check.

For more information please read our Returns and Exchanges Policy.

Yes, you can exchange or return a creation that was purchased via our Online Boutique and gifted to you.

Please kindly note that the refund amount will automatically be reimbursed to the original purchaser's payment method in case of return.

Please visit our Repair Services page to discover all the services Anabela Chan Joaillerie offers to care, adjust and repair your creations.

Repair services have different costs depending on the creation and the service needed.

Please contact our dedicated After Sales Services Team to assist you with a quote for your repair.

You can find the location and contact information of our Flagship London Sloane Street Boutique and all our authorised International Stockists in our Boutique Locator.

Booking an appointment is not compulsory but is recommended to enjoy your shopping experience with us and ensure there is no wait time.

Creating an account will allow you to check-out faster next time, as you will not need to re-enter your personal data. You will be able to track your online orders and request returns/exchanges. In addition, you will be the first to know about special events, new arrivals and much more from the World of Anabela Chan Joaillerie.

Create an account.

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We treasure our relationship with you and are committed to protecting the privacy of our clients. We provide a secure online shopping environment and hold our customers’ personal data in accordance with applicable laws and regulations. For further information please consult our Privacy Policy.

We may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and statistical analysis. We use cookies and other technology to guarantee the correct functioning of our Online Boutique and to enhance your browsing experience.

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For further information please consult our Cookies Policy.