AFTER SALES SERVICES

CLEANING AND POLISHING SERVICES

We recommend that you bring your creations to our Sloane Street Flagship boutique annually to have them checked and restored to their original splendour.

CLEANING AND POLISHING SERVICES

After a careful inspection, our fine jewellery specialists will recommend simple cleaning, ultrasonic cleaning or polishing to care for your jewel.

RESIZING SERVICES

Resizing services can be performed on a bracelet, necklace or ring, this service consists of increasing or reducing the size of the item within limitations and without affecting it's aesthetic, comfort and quality. Resizing of the rings is complimentary at the time of purchase.

RESIZING SERVICES

Our atelier is happy to offer resizing services for your creations at any time after the purchase. Such repairs will be subject to an additional fee based on the job and materials required, which will be submitted to you for your approval prior to the job being carried out.

RESIZING SERVICES

Please kindly note that resizing services are not available for some creations due to their unique design.

EARRING FITTING SERVICES

Your earring clips can be adjusted for better comfort. The adjustment increases or decreases the clip tension and gap, and therefore the hold on the earlobe.

EARRING FITTING SERVICES

Most of our earrings can be transformed into clip-ons. Please speak to a member of our team to check if the posts can be removed on a particular style you are interested in.

CONVERTIBLE JEWELLERY

We offer a wide range of convertible creations that can be worn in several different variations.

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CONVERTIBLE JEWELLERY

Any creations with delicate designs, detachable pieces or gems should be worn on occasion and with due care. Avoid impact, heavy lifting or repetitive bending of metal in order to maintain the longevity of your creation and reduce the frequency of servicing.

REPAIR SERVICES

Proper care in its use and handling will preserve your creation over time. If your creation suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by our atelier.

In the unfortunate event that your piece becomes damaged, we will be happy to carry out repair works in our atelier.

REPAIR SERVICES

Once we receive your creation our atelier will assess whether the repair is approved under manufacturing defect warranty. Repairs within 14 days of purchase or delivery or in case it has been determined there is a manufacturing issue with the creation will be carried out free-of-charge. Non-warranty repairs will be subject to an additional fee based on the job required, which will be submitted to you for your approval prior to the job being carried out.

REPAIR SERVICES

Please kindly note that it is the client's responsibility to ship the creations to the atelier, inclusive of any customs duties and taxes. Please contact our dedicated client service team at sales@anabelachan.com or or on + 44 (0)20 7823 2700 who will be delighted to assist you.

REPAIR SERVICES

In the unlikely event that the item you purchased from our Online boutique is believed to be faulty, please contact us within 14 days from receipt and our dedicated team will be able to assist you.

REPAIR ENQUIRIES

For repair inquiries, please contact our Customer Service by phone on +44 (0)20 7823 2700, via live chat or emailing at sales@anabelachan.com, or through the 'Contact Us' section of the Website.

JEWELLERY CARE KIT

Why not pick up our at-home professional Jewellery Care Kit, available in-store & online with your next purchase?

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