CLEANING AND POLISHING SERVICES
We recommend that you bring your creations to our Sloane Street Flagship boutique annually to have them checked and restored to their original splendour. After a careful inspection, our fine jewellery specialists will recommend simple cleaning, ultrasonic cleaning or polishing to care for your jewel.
Resizing services can be performed on a bracelet, necklace or ring, this service consists of increasing or reducing the size of the item within limitations and without affecting it's aesthetic, comfort and quality.
Please kindly note the resizing of the rings is complimentary at the time of purchase.
Our atelier is happy to offer resizing services for your creations at any time after the purchase. Such repairs will be subject to an additional fee based on the job and materials required, which will be submitted to you for your approval prior to the job being carried out
Please kindly note that resizing services are not available for some creations due to their unique design.
EARRING FITTING SERVICES
Your earring clips can be adjusted for better comfort. The adjustment increases or decreases the clip tension and gap, and therefore the hold on the earlobe.
Most of our earrings can be transformed into clip-ons. Please speak to a member of our team to check if the posts can be removed on a particular style you are interested in.
We offer a wide range of convertible creations that can be worn in several different variations.
Any creations with delicate designs, detachable pieces or gems should be worn on occasion and with due care. Avoid impact, heavy lifting or repetitive bending of metal in order to maintain the longevity of your creation and reduce the frequency of servicing.
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Proper care in its use and handling will preserve your creation over time. If your creation suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by our atelier.
In the unfortunate event that your piece becomes damaged, we will be happy to carry out repair works in our atelier.
Once we receive your creation our atelier will assess whether the repair is approved under manufacturing defect warranty. Repairs within 14 days of purchase or delivery or in case it has been determined there is a manufacturing issue with the creation will be carried out free-of-charge. Non-warranty repairs will be subject to an additional fee based on the job required, which will be submitted to you for your approval prior to the job being carried out.
Please kindly note that it is the client's responsibility to ship the creations to the atelier, inclusive of any customs duties and taxes. Please contact our dedicated client service team at email@example.com on + 44 (0)20 7823 2700 who will be delighted to assist you.
In the unlikely event that the item you purchased from our Online boutique is believed to be faulty, please contact us within 14 days from receipt and our dedicated team will be able to assist you.
For repair inquiries, please contact our Customer Service by phone on +44 (0)20 7823 2700, via live chat or emailing firstname.lastname@example.org, or through the Contact us section of the Website.