AFTER SALES SERVICES
CLEANING AND POLISHING SERVICES
We recommend that you bring your creations to our Sloane Street Flagship boutique annually to have them checked and restored to their original splendour.
RESIZING SERVICES
Resizing services can be performed on a bracelet, necklace or ring, this service consists of increasing or reducing the size of the item within limitations and without affecting it's aesthetic, comfort and quality. Resizing of the rings is complimentary at the time of purchase.
RESIZING SERVICES
Please kindly note that resizing services are not available for some creations due to their unique design.
EARRING FITTING SERVICES
Your earring clips can be adjusted for better comfort. The adjustment increases or decreases the clip tension and gap, and therefore the hold on the earlobe.
CONVERTIBLE JEWELLERY
We offer a wide range of convertible creations that can be worn in several different variations.
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REPAIR SERVICES
Proper care in its use and handling will preserve your creation over time. If your creation suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by our atelier.
In the unfortunate event that your piece becomes damaged, we will be happy to carry out repair works in our atelier.
REPAIR SERVICES
Please kindly note that it is the client's responsibility to ship the creations to the atelier, inclusive of any customs duties and taxes. Please contact our dedicated client service team at sales@anabelachan.com or or on + 44 (0)20 7823 2700 who will be delighted to assist you.
REPAIR SERVICES
In the unlikely event that the item you purchased from our Online boutique is believed to be faulty, please contact us within 14 days from receipt and our dedicated team will be able to assist you.
REPAIR ENQUIRIES
For repair inquiries, please contact our Customer Service by phone on +44 (0)20 7823 2700, via live chat or emailing at sales@anabelachan.com, or through the 'Contact Us' section of the Website.
JEWELLERY CARE KIT
Why not pick up our at-home professional Jewellery Care Kit, available in-store & online with your next purchase?
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