FAQs
We offer complimentary shipping worldwide with Fedex International Priority Service and Tracked Shipping available via DHL for UK delivery.
We do not offer refunds on our creations purchased in person. We are happy to exchange or offer a credit note for unworn items with security tags untouched within 7 days of in-store purchase.
Refunds for online orders can be requested within 14 days of the date of delivery, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty. Please kindly note a return shipping fee of £30 will be deducted from the refund amount/credit note.
Unfortunately, we cannot accept returns of pierced jewellery. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
For full information on our returns policy, please read our full RETURNS POLICY for details about our returns procedure.
Thank you for choosing an Anabela Chan Joaillerie creation. In order to preserve your jewel over time we suggest taking a few precautions in using and maintaining it.
We advise using a very soft brush and tepid soapy water to clean your jewellery regularly, even at times you are not wearing it. Please wipe it with a jewellery cloth we provide with every purchase after cleaning.
You are welcome to bring or post your creations to us annually to have them complimentary checked and professionally cleaned.
We suggest removing your creations before going to sleep, playing any sport, washing your hands, swimming or using corrosive materials. Avoid contact with perfume, alcohol, cosmetics, ammonia, chlorine and extreme temperature changes.
Prevent damage or loss of your creations by storing them individually in their original box or pouch with anti-tarnish stick intact after wearing them. Please be advised that contact with other jewellery pieces could cause scratches.
If your jewellery suffers any impact, the stone setting may become compromised and may need to be checked.
Please be sure to check that the clasps and safety catches on bracelets and necklaces close properly.
If you have any concerns, you should not wear your creation until you have had it checked in our atelier. We hope you enjoy wearing our unique and joyful creations for many years to come.