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Shipping and Return
SHIPPING & RETURN POLICY
 
We ship globally worldwide with Fedex International Priority Service and Tracked Shipping available via Royal Mail for UK delivery.   
                            
Please see our shipping rates and some more information below:
                                                               
UK                            PRIORITY INSURED DELIVERY   £10.00       
London - Zone 1      SAME DAY COURIER DELIVERY  £15.00
Europe                     PRIORITY INSURED DELIVERY  £30.00
Rest of the World     PRIORITY INSURED DELIVERY  £30.00
                                                 
DELIVERY TIMES
Orders in-stock will be shipped within 1- 2 working days. 
UK insured delivery usually takes 1-2 working days, with same-day delivery service for London Zone 1 with orders placed by 2pm.
Europe insured priority delivery usually takes 1-2 working days to arrive.
Rest of the World priority insured delivery usually takes 2-3 working days to arrive.
Please contact us if you would like to know the exact shipping schedule of your order and we will be happy to assist.
For ‘Made to Order’ items please see information below. Should you require special delivery not listed above, please get in touch at customerservices@anabelachan.com.
                                  
BESPOKE COMMISSIONED PIECES
What does it mean if a product is described as 'Bespoke commissioned'?
When you commission a bespoke piece, you will be the owner of a one-of-a-kind piece of jewellery designed and hand-crafted especially for you.
The design period and meticulous making time will vary from piece to piece depending on the complexity of the design, rarity of the gemstones (to be sourced or provided by you, as you wish) and the craftsmanship involved.  Anabela will be happy to discuss all details, process and expected delivery time with you until you are perfectly happy before the work commence. 
If you have any queries, please get in touch via customerservices@anabelachan.com and we will do our very best to help. 
                                             
SPECIAL ORDERS
What does it mean if a product is described as 'Special Order'?
When you commission a special order piece, you have the choice to either:
1. order the jewellery item from the Fantasy Jewels collections in precious stones set in 18ct solid gold
2. order the jewellery item with gemstones in customised colours 
Special Order times will take anything between  4-8 weeks to complete, depending on the complexity of the piece you have chosen. We will keep you updated about expected delivery times in an e-mail.
If you have any queries regarding delivery times, or if you require a quicker turn around, please get in touch via customerservices@anabelachan.com and we will do our very best to help. 
                                                
PACKAGING            
Our jewellery will arrive in our luxury custom-made branded boxes. We use stiff and secure packaging to ensure that your order will arrive in perfect condition. For the unfortunate case that your order arrives in a damaged state please get in touch with us at customerservices@anabelachan.com so we can help.    
                            
GIFT WRAPPING
We offer a complimentary signature gift wrapping service which you can select during checkout. If you would like to add a handwritten note to your order please leave a message in the comment box during checkout.
                              
RETURNS
We are happy to return unworn items within 7 days of delivery, except for pierced jewellery such as earrings for hygiene and safety reasons. Please see our Returns Policy for details about our returns procedure.
 
RETURN PROCEDURE
1. Please request a Return Authorisation within 7 days of receiving the order by emailing customerservices@anabelachan.com.
2. We will send you a Returns Authorisation along with instructions for shipping.
3. The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken. Please enclose any additional items (jewellery box, promotional gifts). Make sure the security tag is left on. We only accept items with their original security tag.
4. Once you have added all items and the Returns Form pack the items back in the parcel and send it back to:
                             
ANABELA CHAN
Ham Yard Hotel
6 Denman Place
London
W1D 7AH
                          
For all returns, you will be required to arrange and pay for the return of the products to us.  We require that you send your order back to us by recorded delivery.  We cannot accept responsibility for parcels lost in transit.  
Alternatively, secure, worldwide courier shipping can be arranged for you by us, at a flat rate of £30.00 per shipment. Please contact our dedicated client service team at sales@anabelachan.com who will be delighted to assist you. 
A refund will be issued if the item is in its original condition and all the information referred to above is received. The credit card or PayPal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
If goods are returned in damaged or worn condition, ANABELA CHAN reserves the right to deduct the direct costs of recovering the goods from the amount credited to you.
If there are any problems with your refund, a member of customer services will contact you.  Any promotional discount including free-shipping costs will be deductible from the final refund.
                                             
REPAIRS & REFURBISHMENTS

In the unfortunate event that your piece is damaged, any repairs within 3 months of purchase from our London flagship boutique and online at anabelachan.com are free of charge at the discretion of the brand, with the exception of replacement of stones where a charge will be incurred for the stones only.  

Our atelier will always be happy to repair and refurbish our pieces for you with no time limitations, please note outside of the 3 month period it is chargeable at a small fee.  Resizing of Rings is chargeable at £30 - £60 depending on the complexity of the style. 

It is always the client’s responsibility to return all repair and refurbish items to our flagship boutique at the Ham Yard Hotel in London, in person or via a secure courier.  Please note that It is at the client’s responsibility until the item reaches our boutique.  Alternatively, secure, worldwide courier shipping can be arranged for you by us, at a flat rate of £30.00 per shipment. Please contact our dedicated client service team at sales@anabelachan.com who will be delighted to assist you. 

In the unlikely event that the item you receive is believed to be faulty, please contact us within 7 days from receipt and our dedicated team will be able to assist you.