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Shipping and Return
SHIPPING & RETURN POLICY
 
We ship globally worldwide with Fedex International Priority Service and Tracked Shipping available via Royal Mail for UK delivery.   
                            
Please see our shipping rates and some more information below:
                                                               
UK         STANDARD INSURED DELIVERY   £8.00       PRIORITY NEXT-DAY DELIVERY £10.00
Europe                     PRIORITY INSURED DELIVERY  £25.00
Rest of the World     PRIORITY INSURED DELIVERY  £25.00
                                                 
DELIVERY TIMES
Orders in-stock will be shipped within 1- 2 working days. 
UK standard insured delivery usually takes 2-3 working days, with next-day service for priority delivery.
Europe insured priority delivery usually takes 1-2 working days to arrive.
Rest of the World priority insured delivery usually takes 2-3 working days to arrive.
Please contact us if you would like to know the exact shipping schedule of your order and we will be happy to assist.
For ‘Made to Order’ items please see information below. Should you require special delivery not listed above, please get in touch at customerservices@anabelachan.com.
                                  
BESPOKE COMMISSIONED PIECES
What does it mean if a product is described as 'Bespoke commissioned'?
When you commission a bespoke piece, you will be the owner of a one-of-a-kind piece of jewellery designed and hand-crafted especially for you.
The design period and meticulous making time will vary from piece to piece depending on the complexity of the design, rarity of the gemstones (to be sourced or provided by you, as you wish) and the craftsmanship involved.  Anabela will be happy to discuss all details, process and expected delivery time with you until you are perfectly happy before the work commence. 
If you have any queries, please get in touch via customerservices@anabelachan.com and we will do our very best to help. 
                                             
SPECIAL ORDERS
What does it mean if a product is described as 'Special Order'?
When you commission a special order piece, you have the choice to either:
1. order the jewellery item from the Fantasy Jewels collections in precious stones set in 18ct solid gold
2. order the jewellery item with gemstones in customised colours 
Special Order times will take anything between  4-6 weeks to complete, depending on the complexity of the piece you have chosen. We will keep you updated about expected delivery times in an e-mail.
If you have any queries regarding delivery times, or if you require a quicker turn around, please get in touch via customerservices@anabelachan.com and we will do our very best to help. 
                                                
PACKAGING            
Our jewellery will arrive in our luxury custom-made branded boxes. We use stiff and secure packaging to ensure that your order will arrive in perfect condition. For the unfortunate case that your order arrives in a damaged state please get in touch with us at customerservices@anabelachan.com so we can help.    
                            
GIFT WRAPPING
We offer a complimentary signature gift wrapping service which you can select during checkout. If you would like to add a handwritten note to your order please leave a message in the comment box during checkout.
                              
RETURNS
We are happy to return unworn items within 7 days of delivery, except for pierced jewellery such as earrings for hygiene and safety reasons. Please see our Returns Policy for details about our returns procedure.
                                                               
PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.
                     
PRIVACY POLICY
This privacy policy sets out how ANABELA CHAN uses and protects any information that you give ANABELA CHAN when you use this website. ANABELA CHAN is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ANABELA CHAN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24-11-2013.
                       
WHAT WE COLLECT
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers.
                           
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
                             
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@anabelachan.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
ANABELA CHAN
Ham Yard Hotel
6 Denman Place
London
W1D 7DT
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
                                           
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
                                                                     
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
                                                          
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
                       
TERMS & CONDITIONS
                            
Thank you for visiting the ANABELA CHAN website. Listed below are the Terms & Conditions for Use and apply to the use of and/or the purchase of goods from this website at www.anabelachan.com. By accessing this website and/or placing an order you agree to be bound by Terms & Conditions for Use.
Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website, then please immediately stop using the site.
                             
GENERAL
ANABELA CHAN™ and www.anabelachan.com is a e-commerce service operated by Anabela Chan Limited, referred to as, "we", "us" "our" "ANABELA CHAN" in this agreement.
ANABELA CHAN™ and www.anabelachan.com website (described as "site" or "Sites" in this agreement) and related services are made available to you to the following Terms & Conditions for Use ("TCU") and any other rules posted on our Site.
By visiting the Sites, you are accepting and consenting to the terms and practises described in the TCU. We hold the right to modify the TCU from time to time.
Your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TCU. Please read our Terms & Conditions for Use and check back often. If you disagree with any changes made to the TUC, then please immediately stop using the site.
                        
CONTRACT BETWEEN YOU AND ANABELA CHAN
Before your order can be accepted we must receive payment in whole for the price of the goods that you order.
Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.
Our acceptance of your order brings into existence a legally binding contract between us, concluded in London, England and the language of the contract is English.
To order goods and to transact through this site, you must be entitled to enter into legally binding contracts. Individuals unable to perform legally binding contracts are prohibited from ordering goods using the Sites.
If you do not qualify do not use this site, ANABELA CHAN holds the right to refuse to process a transaction or order for any reason at any time.
                            
DELIVERY
Please see top of this page for information on costs of delivery. We will use our reasonable endeavours to ship the goods or services within the times indicated.
However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. Under no circumstances will we ship any items if we have not received full payment for the price of the goods that you have ordered on the Sites.
                              
RETURN PROCEDURE
1. Please request a Return Number (RN) within 7 days of receiving the order by emailing customerservices@anabelachan.com.
2. We will send you a Returns Form along with your RN. Fill in the form and enclose in package.
3. The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken. Please enclose any additional items (jewellery box, promotional gifts). Make sure the security tag is left on. We only accept items with their original security tag.
4. Once you have added all items and the Returns Form pack the items back in the parcel and send it back to:
ANABELA CHAN
Ham Yard Hotel
6 Denman Place
London
W1D 7DT
                          
We require that you send your order back to us by recorded delivery.
We cannot accept responsibility for parcels lost in transit.
A refund will be issued if the item is in its original condition and all the information referred to above is received. The credit card or PayPal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
If goods are returned in damaged or worn condition, ANABELA CHAN reserves the right to deduct the direct costs of recovering the goods from the amount credited to you.
If there are any problems with your refund, a member of customer services will contact you. For all returns, you will be required to arrange and pay for the return of the products to us.  Any promotional discount including free-shipping costs will be deductible from the final refund.
                                                                       
CANCELLATION BY US
ANABELA CHAN reserves the right to cancel the contract between you and us if we
a) have insufficient stock to deliver goods you have ordered;
b) do not deliver to your area; or
c) if one or more items you ordered was listed at an incorrect price due to a typographical error.
If we decide to cancel your contract we will send you an email to notify you and re-credit to your account any amount deducted by us from either your credit card or PayPal account as soon as possible (in any event within 30 days of your order). We cannot offer any additional compensation for disappointment suffered.
                                  
NEWSLETTER
We might send you our ANABELA CHAN newsletter from time to time to the e-mail address you have provided during your purchase or when using the contact form. You can unsubscribe any time by clicking the 'unsubscribe' link at the bottom of our newsletter or by sending an email with the subject 'unsubscribe' to customerservice@anabelachan.com.
                                               
LIABILITY
If any products we deliver to you are damaged, defective, of an incorrect quantity or not what you ordered, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the products. If you notify us of a problem, our obligation will be to either,
a) To make good any shortage or no-delivery;
b) To replace any goods that are damaged or defective;
c) To refund you the amount paid by you for the goods in question in whatever way we choose.
                           
INTELLECTUAL PROPERTY RIGHTS
You agree and acknowledge that all designs, logos, copyright, trademarks and all other intellectual property and material rights relating to the Content of this Site, including Anabela Chan Software and all HTML, CSS and other code contained in this Site, shall remain at all times with the Sites, unless otherwise stated.
Such Content, including third party trademarks and copyrights displayed or mentioned on the Sites are protected by national or international property and other laws.
You are only permitted to use the Content as authorised in written by ANABELA CHAN. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties.
                           
LEGAL GOVERNANCE
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law.
The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
                             
EVENTS BEYOND OUR CONTROL
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
                                  
ELIGIBILITY TO PURCHASE
The purchase of products through the Sites is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.
In order to make purchases through the Site, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated.
Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet ANABELA CHAN's terms of eligibility, who have been issued a valid credit card by a bank acceptable to ANABELA CHAN, whose applications are acceptable to ANABELA CHAN and who have authorised ANABELA CHAN to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. ANABELA CHAN reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
                                         
PRICING AND PAYMENT
The prices payable for goods that you order are as set out on our website. All of our prices are in UK Pounds Sterling. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
If you are buying from outside the UK, you will also incur any duties levied by the jurisdiction to which you have specified delivery. Payments can be made by Visa, MasterCard, American Express as well as PayPal and credit cards supported by PayPal.
Payments will be debited and cleared from your account upon receipt of your order by ANABELA CHAN. If the issuer of your payment card or method refuses to authorise payment to ANABELA CHAN, we will not be liable for any delay or non-delivery.
To help ensure that your shopping experience is safe and secure, our shopping cart includes an SSL certificate that uses industry standard 128 bit encryption technology.
This is the same level of encryption used by large banks to keep your information secure. Please don't try to send orders via email, as we cannot guarantee any secure transmission of details. If you're still worried about security over the Internet, then please contact us by email and we will call you back at your convenience.
                            
YOUR SATISFACTION GUARANTEE AND RIGHTS TO CANCEL YOUR CONTRACT
ANABELA CHAN guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 7 days of receipt of order and we will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition as follows:
a) You have not worn or damaged the jewellery.
b) You have not removed the security tag from the jewellery item.
c) You have contacted us within 7 working days of receiving your goods at customerservices@anabelachan.com to request a 'Returns Number (RN)'.
d) You return your goods within 7 days of receiving your RN.
Bespoke and engraved items are Special Orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances. For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.
Returns are to be received by ANABELA CHAN within 7 days after receiving a the RN. Returns outside this timeframe may be accepted at the discretion of ANABELA CHAN and may only be refunded as store credit. Please see below returns procedure for your information.
                                                                        
EXCHANGES
If you have requested an exchange we will only be able to ship your exchanged goods once we have received the returned item(s). You will be charged for any additional cost and any additional shipping, taxes and import duties.
                                   
CREDIT NOTES or EXCHANGE TO GIFT CARDS
An item may also be exchanged for a Credit Note, under the parameters outlined in this Returns Policy. Credit Notes are valid for 12 months from the date of issue.
These can only be used to purchase goods on this website and can not be used in combination with any other promotion, Gift Card or Credit Note.
                                                        
GIFT CARDS
We offer you the opportunity to purchase Gift Cards on our website which will be sent to your stated delivery address.
The Gift Card will carry a unique code which can be used during check out on our website to deduct the amount stated on the Gift Card from your total purchase. Gift Cards are valuable for 12 months from date of issue. Our Gift Card is not a cheque guarantee, credit or charge card.
The recipient of our Gift Card(s) may use the card to purchase good(s) on our website the Sites or it's associated subsets.
Gift Cards can not be used to purchase ANABELA CHAN products on any other online store except www.anabelachan.com. Our Gift Cards can not be redeemed or exchanged for cash. When you use your Gift Card, the amount of your purchase will be deducted from the balance stated on your Gift Card.
If you do not spend all of your balance we will issue an additional Gift Card with your remaining balance to use at a later point. Gift Cards cannot be combined with other promotional offers, Gift Cards or Credit Notes.
                                 
COPYRIGHTS, TRADEMARKS & COMMERCIAL USE
You agree and acknowledge that all materials including photographs, images, illustrations, designs, layout, text or script, including software and HTML and other code contained in this Site are part of the Sites and are protected by copyright, trade mark and/or other intellectual property rights owned, controlled or licensed to ANABELA CHAN. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ANABELA CHAN or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.
                             
INVALIDITY
If any part of these terms and conditions is unenforceable, unlawful or for any reason unenforceable, including any provision in which we exclude our liability to you, the enforceability of any other part of these conditions will not be affected.