Shipping policy

We offer complimentary shipping worldwide with Fedex International Priority Service and Tracked Shipping available via DHL for UK delivery.   

All orders are shipped on a DDP (Delivery Duty Paid) basis. All import taxes and duties will be included in the price of creation you purchase.


Anabela Chan Joaillerie_Mermaid's Tale Collection_Citrus Ariel Necklace_Gouache Campaign



Orders for creations available in-stock will be shipped within 1- 2 working days. 

UK insured delivery usually takes 1-2 working days, with same-day delivery service for London Zone 1 with orders placed by 2pm.

Europe & rest of The World insured priority delivery usually takes 2-3 working days to arrive.


Should you require special delivery not listed above, please get in touch at


Anabela Chan Joaillerie_Mermaid's Tale Collection_Rainbow Titan Earrings_Gouache Campaign



When you commission a bespoke piece, you will be the owner of a one-of-a-kind piece of jewellery designed and hand-crafted especially for you.

The design period and meticulous making time will vary from piece to piece depending on the complexity of the design, rarity of the gemstones (to be sourced or provided by you, as you wish) and the craftsmanship involved. Our design team will be happy to discuss all details, process and expected delivery time with you until you are perfectly happy before the work commence. 

When you commission a special order piece, you have the choice to either order the jewellery item from the Fantasy Jewels collections in precious stones set in 18ct solid gold or order the jewellery item with gemstones in customised colours 

Special Order times will take anything between 8-14 weeks to complete, depending on the complexity of the piece you have chosen. We will keep you updated about expected delivery times in an e-mail.

If you have any queries regarding delivery times, or if you require a quicker turn around, please get in touch via and we will do our very best to help. 

If you have any queries, please get in touch via and we will do our very best to assist you. 

Please kindly note that except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, bespoke creations made to a customer's specifications may not be returned. 


Anabela Chan Joaillerie_Mermaid's Tale Collection_Lavender Ariel Earrings_Gouache Campaign



Our jewellery will arrive in our luxury custom-made branded boxes. We use stiff and secure packaging to ensure that your order will arrive in perfect condition. For the unfortunate case that your order arrives in a damaged state please get in touch with us at so we can help.    


Anabela Chan Joaillerie_Mermaid's Tale Collection_Paraiba Atlantis Earrings_Gouache Campaign                            


We offer a complimentary signature gift wrapping service which you can select during checkout. If you would like to add a handwritten note to your order please leave a message in the comment box during checkout.

This email has been registered